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June 22, 2018

4) Proxy settings.

Always remember about proxy settings, especially if you are working for a big corporation;

Large infrastructures frequently relay on proxy servers for several reasons mainly related to security and traffic balance.

Open Internet Explorer, Tools >> Inter...

May 8, 2018

VPN to Office 365 connectivity: scenarios and troubleshooting

1) Docking Stations.

Docking stations are usually seen in office environments, where VPN connection is not used.

Still, a “remote worker” or “external users” might use a configuration including a docking statio...

April 9, 2018

Office 365 and VPN

One of the main advantages of using Office 365 lies in the possibility to access to the  Office applications, (Outlook, OneDrive, Skype for Business and  SharePoint) regardless of whether we are directly connected to our corporate network or not.

...

March 11, 2018

Has been observed how in some situations the Outlook Calendar is showing a weird behavior consisting in:

-        Autonomously deleting the meeting invitations and/or confirmations

-        Autonomously accepting or declining the meeting inv...

February 27, 2018

Outlook Meeting Disappearing

If we don’t see anymore the Meeting invitations, we can try to run the below commands to resolve the problem.

Outlook.exe /cleanroamedprefs

This switch command wipes (and copies again) the outlook roaming preferences from the pc ‘s local setti...

February 19, 2018

Outlook and Meeting Invitations.

If Outlook calendar is not working properly or shows inconsistent behavior the activities of many people within the organization can be heavily impacted.
Where and at what time is the meeting with the HR officer going to take place? What...

February 11, 2018

Check the MX record configuration

MX  stands for  “Mail Exchanger” and  is one specific type of DNS record used by the DNS server to determine the server responsible to receive the email messages.

The MX parameters are used by the DNS to prioritize mail distrib...

February 4, 2018

No Internet connection available or network connectivity degradation.

Troubleshooting steps:

  1. Verify the “PAC” configuration:

Not all the networks infrastructures are setup in the same way. The PAC configuration defines how web browsers and other software’s (Like Ou...

January 30, 2018

Outlook Add-ins might preventing Outlook to open up.

Add-ins on Outlook might generate a wide range of errors or conflicts resulting in warning messages, Outlook restarting and or freezing.

Troubleshooting steps:

  1. Add-ins check:

On Outlook, go File (Upper left side)...

January 27, 2018

Any helpdesk manager would most probably include Outlook among the so-called “First Call Generators”. With this expression we refer to software’s, services or products that more often lead corporate users to call the helpdesk, either because are widely used or because...

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