Filippo Micciche'

ABOUT ME

Specialized in providing multilingual IT support within the Corporate Client IT Help-desk Environment.
Over ten years working experience developed across 5 European Countries.
Providing Support in English, Spanish and Portuguese. Italian native speaker

O365 Identities Management and troubleshooting: Exchange Online,Azure Active Directory,Skype for Business,One Drive for Business,SharePoint,O365 mobile management.
Mail Client Software migration (Tier 2 Client side support) Lotus to O365
Service Desk Ticket Management Applications
Network Protocols Certified
Excellent English, Italian, Spanish and Portuguese communication skills.
O365 cloud platform troubleshooting knowledge: Mail Client Software migration
Help Desk Project Transition experience
Junior-trainer activities.